Next-gen Managed Service for Cloud, Data & GenAI Ops.
Extend managed cloud operations across data, production AI workloads, agents, automation, and cost — under one connected operating model.
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ICS Compute holds AWS Premier Partner status, the highest tier in the AWS Partner Network. Our team of 80+ technical engineers holds 100+ AWS Certifications, spanning Professional and Specialty levels in Solutions Architecture, DevOps, Security, and Machine Learning.
- Migration & Modernization
- DevOps Consulting
- AI Services
- Security Consulting
- Resilience Services
- SMB Services
Cloud health no longer tells you whether the whole service is healthy.
As Data & AI enters production, operational responsibility extends beyond infrastructure availability.
Cloud can be healthy while the service around it is not.
The issue is often an operational blind spot across data, AI, agents, and cost.
One managed operating model for cloud, data, and AI.
ICS extends managed-cloud discipline into data reliability, production AI, agent operations, cost visibility, automation, and service improvement.
- Cloud platformManaged Platform Operations24/7 cloud reliability
- DataDataOpsReliable data and backups
- GenAIGenAIOpsObservable production AI
- AI agentsAgentOpsGoverned agent execution
- Cost & usageFinOps with AIVisible cloud and AI cost
Fewer blind spots. Clearer ownership. Better operational visibility.
A structured operating cycle connects cloud, data, AI, and cost signals to continuous service improvement.
- 01
Operate
Keep cloud, data, and AI workloads supportable.
- 02
Detect
Surface reliability, AI health, and cost issues.
- 03
Improve
Turn findings into runbooks, automation, and optimization.
- 04
Report Value
Connect health, cost, risk, and adoption.
Capabilities behind the operating model.
Select a capability to view its scope
AIOpsFaster triage and RCA
AI-assisted triage, alert correlation, noisy-alarm reduction, RCA acceleration, and prevention planning.
DataOpsReliable data and backups
Database health, backup validation, data freshness, data quality checks, and dashboard reliability.
GenAIOpsObservable production AI
AI workload inventory, model/API health, RAG operations, token monitoring, cost visibility, and knowledge freshness.
AgentOpsGovern agent execution
Agent task success monitoring, failed tool call review, approval flow, audit trail, and human-in-the-loop governance.
Automation GovernanceControlled remediation
Runbook modernization, automation backlog, approval-based remediation, service governance, and SOP improvement.
Value ManagementTurn operations into service value
Monthly value reporting, roadmap advisory, service improvement planning, and business impact translation.
From daily operations to continuous improvement.
Start with managed cloud. Extend when Data & AI enters production.
Each Data & AI Operations package builds on the corresponding Managed Cloud foundation.
- ✓ 8x5 support coverage
- ✓ Backup & restore management
- ✓ Cost optimization recommendation
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- ✓ 8x5 support coverage
- ✓ Standard SLA response
- ✓ Monthly report and budget alert
- ✓ Backup and restore management
- ✓ Cost optimization recommendation
- ✓ AI-assisted ticket summary
- ✓ Basic DataOps checks
- ✓ Basic FinOps with AI visibility
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- ✓ Regular - Standard foundation included
- ✓ AI-assisted ticket summary
- ✓ Basic DataOps checklist and backup validation insight
- ✓ Basic FinOps with AI visibility
- ✓ Monthly operational insight and basic value report
- ✓ 24x7 monitoring and support
- ✓ Major incident handling
- ✓ Security and WAF support
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- ✓ 24x7 monitoring and support
- ✓ Critical response within 15 minutes
- ✓ Major incident report
- ✓ Security group, IAM, OS patching, and WAF support
- ✓ Monthly operational review meeting
- ✓ AI-assisted triage & RCA
- ✓ DataOps health
- ✓ GenAIOps health review
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- ✓ Premium foundation included
- ✓ AI-assisted triage and RCA acceleration
- ✓ DataOps health and backup validation
- ✓ GenAIOps inventory and model/API health review
- ✓ Automation candidate backlog and monthly value report
- ✓ Enterprise SLA
- ✓ DR drill
- ✓ Advanced monitoring
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- ✓ 24x7 support with enterprise SLA
- ✓ Dedicated support and delivery governance
- ✓ Custom report and onsite/online review
- ✓ DR drill and DR site monitoring
- ✓ Advanced monitoring and performance optimization
- ✓ Advanced AIOps & GenAIOps
- ✓ AgentOps & RAG operations
- ✓ Executive AI roadmap
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- ✓ Enterprise foundation included
- ✓ Advanced AIOps and GenAIOps governance
- ✓ AgentOps, RAG operations, approval flow, and audit trail
- ✓ AI token/cost visibility and Kubernetes cost visibility
- ✓ Executive value report and quarterly AI adoption roadmap
Response times listed reflect each package definition. Specific SLA targets are defined contractually per engagement.
What customers receive from the operating model.
Depending on package scope and available customer data, recurring outputs can include:
View full output definitions
Customers who trust us to run their cloud environments.
Live engagements where ICS Compute designed, built, migrated, and continues to operate cloud workloads under managed service agreements.
PT. ERHA Clinic Indonesia
ICS Compute designed and manages the cloud infrastructure supporting ERHA Clinic's digital operations across multiple outlets.
View case study ↗PT Genero Pharmaceuticals
ICS Compute manages the cloud infrastructure for Genero Pharmaceuticals, supporting their manufacturing and distribution operations.
View case studyAdditional case studies, including detailed technical supplements for private engagements, are available upon request.
Tooling & platformsPlatforms we operate on your behalfView tooling detail
Tooling is configured per engagement; the list below reflects what is in production use across our managed customer base.
Service deliveryContract structure & hand-offView details
Engagement structure is contractual. Managed services agreements are structured as monthly recurring contracts, with SLA tier, reporting cadence, and on-call coverage defined at contract signature. Review cadence follows the selected package: Premium includes a monthly operational review meeting, and Enterprise adds custom reporting with onsite or online reviews. Every procedure ICS Compute runs is documented; if your team is ever ready to insource operations, the runbooks are yours. Minimum engagement period and termination terms are specified in the MSA.
Is your operating model ready for production Data & AI?
ICS Compute can help extend your managed-cloud operations across data reliability, production AI, agent operations, cost visibility, automation, and governance.
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