Managed services with contractual SLAs, not aspirational targets.
ICS Compute operates cloud infrastructure and AI workloads under defined response and resolution times, with weekly reporting and full client access to monitoring dashboards. We design, build, and manage cloud environments end to end. The client can take over management at any point without technical barriers, because every procedure we operate is documented.
AWS Premier Partner
ICS Compute holds AWS Premier Partner status, the highest tier in the AWS Partner Network. Our team of 80+ technical engineers holds 100+ AWS Certifications, spanning Professional and Specialty levels in Solutions Architecture, DevOps, Security, and Machine Learning.
Migration & Modernization
DevOps Consulting
AI Services
Security Consulting
Resilience Services
SMB Services
Three signals that this is the right next step.
Five services. All under SLA. All transparent.
Illustrative service shape. SLA tiers, response times, and reporting cadences are defined contractually per engagement. The shape and the transparency commitment are constant.
The managed-operations model. Transparent by design.
We merge 24×7 operations, SLA ownership, cost control, patching, and recovery into one operating model that the client can inspect and take over.
24×7 monitoring covers cloud infrastructure and AI workloads, with alerting tuned to actionable signal instead of alert volume.
Incident response runs under defined response and resolution times with consequences, not aspirational targets that sit outside operations.
Monthly cost reviews, rightsizing, reserved-instance strategy, and anomaly detection prevent spend from drifting after migration.
Operating systems, containers, and databases are patched through availability-aware strategies instead of relying on fragile maintenance windows.
Backup and disaster recovery are validated through automated checks and periodic recovery drills, because untested backups are false confidence.
Managed service does not mean black box.
The client sees the same dashboards we use, receives weekly and monthly operating evidence, and keeps documented runbooks from day one. We avoid vendor dependency by making every routine and incident procedure inspectable, transferable, and ready for handover when the internal team is ready.
Two managed-services engagements. Both verifiable.
Internal team focused on product, not on platform.
Continuous cost management after migration.
Customers who trust us to run their cloud environments.
These are live customer engagements where ICS Compute designed, built, migrated, and continues to operate cloud workloads under managed service agreements. Full case studies are publicly available.
PT. ERHA Clinic Indonesia
ICS Compute designed and manages the cloud infrastructure supporting ERHA Clinic's digital operations across multiple outlets. The engagement covers cloud environment design, ongoing managed operations, and continuous optimization of cloud costs and performance.
PT Genero Pharmaceuticals
ICS Compute manages the cloud infrastructure for Genero Pharmaceuticals, supporting their manufacturing and distribution operations. The engagement includes cloud architecture governance, managed monitoring, incident response, and quarterly cost optimization reviews delivered through regular business reviews.
What we do.
The services below define the scope of a Managed Cloud & AI Operations engagement with ICS Compute. SLA tiers and reporting cadence are defined contractually per engagement.
Three coverage levels. All contractual.
Choose a tier based on your coverage needs. SLA targets — response times, resolution times, uptime — are defined in the Managed Services Agreement, not in brochures.
- ✓ Infrastructure monitoring & alerting
- ✓ Incident response via email
- ✓ Monthly cost report
- ✓ Infrastructure management
- ✓ 24×7 monitoring, alerting & response
- ✓ Managed security posture
- ✓ Patch & backup management
- ✓ Active FinOps & cost optimization
- ✓ Quarterly operations review
- ✓ Everything in Premium
- ✓ Single point of contact (SDM)
- ✓ Well-Architected Review & remediation
- ✓ Monthly ops review + cloud strategy
Specific SLA targets are defined contractually per engagement. Contact us to determine the right tier for your workload.
Platforms we operate on your behalf.
ICS Compute uses a combination of cloud-native and third-party platforms to deliver managed services. Tooling is configured per engagement; the list below reflects what is in production use across our managed customer base.
Start with a transition assessment. Then sign the SLA.
ICS Compute operates cloud environments with contractual accountability. If your internal team is stretched on operations, or post-migration spend is rising without a FinOps practice, the next step is a structured assessment that defines the SLA tier, the cost baseline, and the transition plan.
The assessment produces a contract with defined consequences, not a brochure with aspirational numbers. Transparency is the default.
Start a conversationWhat the assessment covers
- Workload inventory and current operational posture
- SLA tier recommendation with response and resolution targets
- FinOps baseline and a 6-month cost trajectory
- Patch, backup, and DR readiness review
- A transition plan from current state to managed operation